CamAlarms have an exciting opportunity for an individual to join the team as a Small Works Engineer. As an ideal candidate you should have proven experience in a fire and security role. You will be organised, have strong verbal communications with the ability to communicate with clients and colleagues.
Purpose of the role :
To respond to the Small Works requests of CamAlarms’ client base, within the Fire and Security Industry. Installation and commissioning of small and medium scale projects for addressable and non-addressable systems.
Key Responsibilities (not limited to):
- Installation and commissioning of small and medium scale projects for both addressable and non-addressable systems involving various manufacturers across both fire and security systems.
- The role will require reviewing specifications, associated drawings, documents and equipment to plan and ensure a smooth delivery of works carried out.
- Ability to solve problems, think on your feet and escalate accordingly.
- To identify and survey any sales opportunities.
- Undertake general administration relevant to your position including completing engineer’s reports, timesheets and expenses, returning documentation by required deadlines.
- Attend pre-booked appointments at times specified.
- Assist other departments when required.
- Inform the office immediately of any major system failures or site problems.
- Clean up any rubbish/debris following completion of your works.
- Prompt and accurate response to client enquires escalating to the Small Works Coordinator and Management Team where appropriate.
- Ensure all necessary paperwork is obtained and processed promptly and in adherence to the company’s ISO procedures – chasing when not received.
- Be professional, presentable and customer centric at all times – delivering an exceptional customer experience by providing an exemplary high standard of personal customer service.
- To build and maintain strong client relationships and uphold the positive reputation of CamAlarms Limited.
THIS LIST IS NOT EXHAUSTIVE AND FURTHER REQUIREMENTS MAY BE REQUESTED BY SENIOR MANAGEMENT FROM TIME TO TIME.
Skills requirements :
- Advanced level of experience working with Fire and Security Systems.
- FIA course 1, 2/3 and 6 will be preferred.
- Knowledge on Kentec, Advanced and Morley systems – Ziton and Gent would be an advantage
- Complete commissioning of systems, including witness testing and client demonstration and training being able to plan and communicate well within the team, suppliers and customers.
- Knowledge of carrying out both installation and commissioning.
- Carrying out logical and accurate fault finding and diagnostics.
- Be able to complete relevant documentation.
- Understand the configuration programming to be able to comply with the commissioning strategy and methodology of systems being worked on.
- A good understanding of installation/electrical procedures and principles related to the fire and security industry.
- Computer literate with understanding of Word, Excel, Outlook and general IT skills.
- Strong written, verbal and numerical skills – with both colleagues and customers.
- Excellent telephone manner.
- Positive can-do attitude towards career development.
- Exceptional organisational skills.
- Committed and willing to go the extra mile to get tasks completed on time.
- Well-presented, portraying a professional image of the business.
- Ability to work successfully as a team member and on own.
- Ability and desire to learn the legal and regulatory compliance for the Fire and Security Industries.
- Ability to fault find and resolve issues in a logical manner.
- Good verbal and written communication skills, including the ability to prepare reports and complete relevant documentation.
- Applies basic problem-solving skills.
- Understand and disseminate specifications and technical drawings.
- Display initiative and to have strong attention to detail.
- Excellent organisational and time management skills.
- To be computer literate.
- Flexible and proactive when facing challenges.
- Ability to work autonomously or as part of a team.
- Provides polite, accurate and timely information in response to customer requests.
- Inform and educate customers regarding available system alternatives where they exist.
- Treats customers with courtesy, sensitivity and fairness, building a positive rapport.
- Willing to go the extra mile to satisfy customers’ differing needs and commitments.
LOCATION: Fordham, Cambridgeshire
HOURS OF WORK: 40 hours per week
REPORTING TO: Project Manager
If you relish the opportunity to work autonomously and want to be part of a growing independent local business then send over your CV now to firstname.lastname@example.org